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DanishFAQ
If you order the product by 2:00 pm (14:00) CET/CEST (Central European Time) from Monday to Friday it will ship the same day, delivery time depends on the package destination. You will see the estimated time of arrival upon order checkout. Due to the current pandemic, delivery times may be delayed. We apologize for these circumstances but they are out of our control.
*Delivery time usually 1 day via UPS Express Saver Germany-wide and in metropolitan areas of the European Union.
We ship our products worldwide with UPS.
The legally guaranteed warranty period is 2 years. In the event of a defective product, please return the defective product to us together with the fully completed return form. Please refer to the return bill for the address. Please only return complete product content (i.e. including all hoses, screw-in fittings, etc.) to ensure that your return is processed smoothly and quickly. If the return is accepted, the defective product will be repaired or replaced.
Miessler Automotive Customer Service Technicians are always available to help or guide our customers to the correct product they need for their Air Suspesnion Repair. Every customer is responsible for ensuring they purchase the correct product for their vehicle.
In the event that the customer ordered the part by mistake or changes their mind, the customer can contact our customer service department to attempt to cancel or modify the order prior to shipping. However, in the event that the order has already been shipped and has left our fecilities, the customer is responsibe for any return shipping cost.
If you wish to return your order please return only complete products (i.e. including all hoses, screw-in fittings, etc.) to ensure a smooth and quick return and refund of your order. We will refund the purchase price via the payment method you originally selected.
In order to help the enviroment and offer a more cost-effective product Miessler Automotive offers some Remanufactured Air Suspension Parts. To ensure a supply of these products, a Core Deposit fee is charged. After you have installed the new part in your vehicle, please return the old part to us together with the completed Core Return form. We will then refund the Core Deposit. The old part must still be usable repairable condition, heavily damaged parts for example due to an accident or fire damage, cannot be accepted. In addition, we can only accept and refund original old parts, because our refurbished spare parts are based on original products.
In many cases, a malfunction indicator on the dashboard indicates a problem. You can tell if it is just a leak if the level is maintained while driving, but drops after a certain time after you have parked the vehicle
The term OEM (Original Equipment Manufacturer) means that a spare part goes through the same production line as when you purchase an original spare part from the car manufacturer.
The OE number (Original Equipment) stands for a part number that allows the allocation between spare part and car. In the aftermarket, the specification of an OE number is only a reference to be able to assign the spare part. In many cases, however, the scope of supply is much lower than that of the car manufacturer.
In short, PR stands for primary equipment. PR codes are therefore primary equipment codes. They consist of three digits and letters, such as 1AE, and provide information at a glance about all the components installed. They are used exclusively by the VAG Group, i.e. Volkswagen, Audi, Seat and Skoda.
The existing components and parts in a single vehicle can be installed in multiple combinations. Therefore, the PR numbers are an excellent way to briefly and concisely present the respective primary equipment combination.
Where can I find them?
In addition to the vehicle identification number, the paint number and the engine and transmission code, the PR numbers are usually recorded on the vehicle's data carrier (also known as the service data carrier), a white or silver sticker that can be found in the trunk, usually in the recess of the spare wheel. The PR codes can also be found on the first pages of the service booklet.
All parts are shipped directly from our Germany warehouse to you. Because of that, all parts are subject to an Import Tax. This Import Tax can vary depending on the part type and declared value, and the percentage depends on the part type. Please be advised that the Import Tax is not included in the purchase price of this part, and the Buyer is responsible for this cost once they received the part.